Covid -19 Update

Covid-19 Latest Update

 We are OPEN, we re-opened our beautiful hotel, bar & restaurant on Saturday 4th July. 

Following on from the government’s recent announcement, we are very pleased to announce, we are now OPEN this includes accommodation, restaurant bookings, weddings (up to 15 people) and events.

We are following strict hygiene procedures and ask that you read through the details on this page to how we will be operating, for your safety and our staff safety.  

We have been working hard in the background to ensure all our staff are trained on Covid-19 hygiene and safety and completed the risk assessments for the business. Our Covid-19 secure certificate can be found here. All of our staff have taken additional training on Covid-19 practices with The Institute of Hospitality – an example of the staff training certificate can be found here. 

Face Coverings/Masks: As a guest you are required to wear a face covering/mask on arrival and when moving around the hotel, including when sitting at the table before eating or drinking, so please make sure you have one with you. (unless you are exempt). All our staff will be wearing face coverings/masks.

Enhanced Hygiene Programme

On top of our usual procedures, we have additional measures in place:

  • All staff have undertaken specific Covid-19 training from the Institute of Hospitality
  • All staff are trained on food safety, COSSH, HACCP and Allergen Awareness and are fully aware of the upgraded hygiene standards and usage of PPE
  • A handwashing station will be provided outside the hotel, everyone entering the hotel, must utilise this station before arrival
  • All indoor areas such as entrance lobbies, corridors and staircases, restaurants and back offices are cleaned with a disinfectant, at least twice daily
  • For metallic surfaces/high use surfaces like door handles, security locks and keys, power switches an alcohol based sanitiser is used
  • Sanitisers are provided at regular intervals throughout the public areas for guests and staff to use
  • Extra checks and practices are in place to ensure the proper cleaning of food, tools and utensils
  • An Ozone generator machine will be used to sterilise bedrooms, before and after guest arrival and departure
  • An Ozone machine generator will be used in all public and back office areas overnight
  • All employee temperatures are checked prior to commencing a shift and have signed a fit to work document
  • Back office staff are working from home wherever possible and socially distanced when on site 

          Hotel Services

  • Online check in will be available for all guests
  • All guests are required to complete a screening questionnaire prior to arrival
  • Due to restricted opening hours at the hotel, arrival will be from 3pm
  • Our reception has been glazed to protect our staff & guests
  • Guests may be allocated arrival time slots from 3pm to minimise queuing 
  • Housekeeping will be tailored to your requirements – for instance, it can be provided only on request, with fresh linens and towels left outside guestrooms, or our usual, full service.
  • Final bills will be emailed on your last night’s stay – allowing for any queries to be addressed by calling reception from your room
  • Keys may then be returned via the express check out drop box
  • Every guestroom is deep cleaned after each stay, while public areas and corridors will be sanitised twice daily
  • An Ozone generator machine will be used to sterilise bedrooms, before and after guest arrival and departure

           Restaurant Dining & Bar Service

  • We ask that you book your table in advance to dine or drink with us, please call direct – 01934 732444 or book via our open table app 
  • We are also offering take away on Friday, Saturday and Sunday’s, more information here
  • There is a maximum of 2 hours per sitting and maximum of 6 people indoor or outdoor
  • Bar & Dining times must be pre-booked
  • If staying overnight – you will be allocated your own table for the duration of your stay
  • Our restaurant & bar has been spaced with tables suitably distanced and partitions used where required
  • Our bar has been glazed to protect our staff & guest, last orders at the bar will be 9.30pm to allow us to close at 10.00pm.
  • For up to date information and videos on our re-opening please check our Facebook and YouTube pages.

Please support your local family run business during these difficult times. ❤️

We would like to say a personal thank you to each and every one of our customers, our team and suppliers for their continued support. We will get through this together.

Contact us on 01934 73244 or email: info@theoakhousesomerset.com

Gift Vouchers

If you would like to support us during these uncertain times, why not buy a gift voucher as a present for a friend or family member. 

We can provide you with a gift voucher for anything from an overnight stay, afternoon tea, Sunday lunch, evening meal or a monetary value of your choice. 

Contact the hotel directly to arrange a gift voucher.

Call: 01934 732444 

Email: info@theoakhousesomerset.com