Covid -19 Update

Current Opening Hours

The hotel is currently closed to leisure stays and for dining until further notice.

For further information on the national lockdown restrictions please refer to the government website – Coronavirus (COVID-19): guidance and support – GOV.UK (www.gov.uk) 

We continue to offer a fully contactless, 24 hour check in and check out service for all business travellers and key workers staying with us.  

We very much look forward to welcoming you all back soon. 

For all booking enquiries please call/text 07850 409591 or email info@theoakhousesomerset.com 

Covid-19 Latest Update

UPDATE AS OF 05.01.21;

Following on from the government’s recent announcement, the hotel and restaurant shall be closed  to leisure guests and for dining in line with lockdown restrictions. For further information on what these new restrictions and rules include, please visit – Coronavirus (COVID-19): guidance and support – GOV.UK (www.gov.uk)

We are following strict hygiene procedures and ask that you read through the details on this page to how we will be operating, for your safety and our staff safety.  

We have been working hard in the background to ensure all our staff are trained on Covid-19 hygiene and safety and completed the risk assessments for the business. Our Covid-19 secure certificate can be found here. All of our staff have taken additional training on Covid-19 practices with The Institute of Hospitality – an example of the staff training certificate can be found here. 

Enhanced Hygiene Programme

On top of our usual procedures, we have additional measures in place:

  • All staff have undertaken specific Covid-19 training from the Institute of Hospitality
  • All staff are trained on food safety, COSSH, HACCP and Allergen Awareness and are fully aware of the upgraded hygiene standards and usage of PPE
  • A handwashing station will be provided outside the hotel, everyone entering the hotel, must utilise this station before arrival
  • All indoor areas such as entrance lobbies, corridors, staircases and back offices are cleaned with a disinfectant, at least twice daily
  • For metallic surfaces/high use surfaces like door handles, security locks and keys, power switches an alcohol based sanitiser is used
  • Sanitisers are provided at regular intervals throughout the public areas for guests and staff to use
  • Extra checks and practices are in place to ensure the proper cleaning of food, tools and utensils
  • An Ozone generator machine will be used to sterilise bedrooms, before and after guest arrival and departure
  • An Ozone machine generator will be used in all public and back office areas overnight
  • All employee temperatures are checked prior to commencing a shift and have signed a fit to work document
  • Back office staff are working from home wherever possible and socially distanced when on site.

Face Coverings/Masks

As a guest you are required to wear a face covering/mask on arrival and when moving around the hotel, excluding those who are exempt for medical reasons.  All our staff will be wearing face coverings/masks, unless exempt.

Hotel Services

  • Online check in is available for all guests
  • All guests are required to complete a screening questionnaire prior to arrival
  • Housekeeping will be tailored to your requirements – for instance, it can be provided only on request, with fresh linens and towels left outside guestrooms, or our usual, full service.
  • Final bills will be emailed on your last night’s stay – allowing for any queries to be addressed by calling reception from your room
  • Keys may then be returned via the express check out drop box
  • Every guestroom is deep cleaned after each stay, while public areas and corridors will be sanitised twice daily
  • An Ozone generator machine will be used to sterilise bedrooms, before and after guest arrival and departure

 Dining Options

  • Breakfast – Breakfast shall be offered in your room. Please find the menu here. 
  • Restaurant Dining Closed – Under current restrictions our restaurant is closed until further notice. This includes our outdoor dining options.
  • For further updates and videos, please keep an eye on our Facebook and YouTube pages.

Please support your local family run business during these difficult times. 

We would like to say a personal thank you to each and every one of our customers, our team and suppliers for their continued support. We will get through this together.

Contact us on 07850 409591 or email: info@theoakhousesomerset.com

Gift Vouchers

If you would like to support us during these uncertain times, why not buy a gift voucher as a present for a friend or family member. 

We can provide you with a gift voucher for anything from an overnight stay, afternoon tea, Sunday lunch, evening meal or a monetary value of your choice. 

Contact the hotel directly to arrange a gift voucher.

Call: 01934 732444 

Email: info@theoakhousesomerset.com